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  • What types of coffee do you offer?
    We offer a wide range of coffee, including single-origin beans, blends, and decaf options. Our selections include medium, dark, and light roasts to suit every taste.
  • How do I know which coffee to choose?
    If you're unsure which coffee is right for you, we recommend starting with our most popular blend, High Wire, which offers a well-rounded, medium-bodied flavour. You can also explore our detailed product descriptions for tasting notes and recommendations.
  • Do you offer subscriptions?
    Yes! We offer flexible coffee subscription plans that deliver freshly roasted coffee to your door on a schedule that suits you. Choose your favourite coffee, and we’ll handle the rest.
  • How fresh is your coffee?
    Our coffee is roasted to order, ensuring maximum freshness. We ship all orders within 24-48 hours of roasting.
  • How do I store my coffee?
    To keep your coffee fresh, store it in an airtight container in a cool, dark place. Avoid storing it in the refrigerator or freezer, as moisture can affect the flavour.
  • How much is shipping?
    Shipping costs vary based on your location and the size of your order. We offer free shipping on orders over a certain amount, which will be automatically applied at checkout.
  • How long does shipping take?
    Orders are processed within 1-2 business days, and shipping typically takes 3-5 business days within the UK. You will receive a tracking number once your order is shipped.
  • Can I track my order?
    Yes, once your order is shipped, you will receive an email with a tracking number so you can follow your coffee's journey to your door.
  • What is your return policy?
    Due to the perishable nature of our coffee, we do not accept returns on coffee beans or brewed beverages. However, if there is an issue with your order, please contact us, and we’ll make it right.
  • What payment methods do you accept?
    We accept all major credit/debit cards, PayPal, and other secure online payment methods. All transactions are processed securely.
  • How can I contact you?
    You can reach us via our contact form on the website, by email at info@casamontis.com.
  • Can I modify or cancel my order?
    If you need to modify or cancel your order, please contact us as soon as possible. Once the order has been processed, we may not be able to make changes.
  • Do you offer discounts or promotions?
    We regularly offer discounts and promotions, especially for newsletter subscribers. Sign up to stay informed about our latest deals!
  • Do you ship internationally?
    Currently, we only ship within the UK.
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